Subject: Re: [NCRS Judging] What Do You Think Of This? by Notorious on 2008/6/20 1:27:18
Quote:
95vette wrote: We do it where I work. It is called customer service. We take the hit on the difference as warranty only pays for the correct part, but that is just part of doing business.
Having worked in dealerships, this would not surprise me at all. Aside from whatever retail might have been, I doubt that dealer cost was a factor. A call such as this was quite likely made by a Chevrolet warranty rep at the corporate level. To Chevrolet division, any cost difference was likely very negligible at that time and they thus instructed the dealership to install what they had in stock.
