| Re: Seat Belt Locked up on 87 |
Subject: Re: Seat Belt Locked up on 87 by lunytnz on 2019/6/24 6:37:04 I have run into a dead-end with GM. After talking with a VERY helpful person at the Heritage Center, I ultimately was directed back to Customer Assistance. She DID tell me, though that the GM system does not go back further than the 90's. I was not able (after multiple tries) to talk with the Manager again. From GM's perspective, it's simple: because the VIN is not in the system, they are "unable to verify that there is a recall that applies to this vehicle". So, even though I provided them a link to documentation that shows the recall applies to my VIN and the recall never expires, it all comes down to whether, or not, it's in the system. Someone in GM is responsible for the system that tracks recalls, but I have not been able to talk with them. So, I'm on my own. I don't seem to have any recourse. The only thing I can do is file a complaint with the NHTSA, but I think that just gets logged in their system. Sigh :-( |
