| The Shocking Tale |
Subject: The Shocking Tale by bogus on 2023/6/25 8:33:26 Back in Jan 2022, I bought 4 new Bilstein shocks for my C6. I finally got around to installing them last month. Surprise! The bottom mounting shaft was wrong. It was too short that the 2 holes did not align to the lower control arm! I reached out to the Tire Rack and they kicked ASS. My contact there, Jenn, reached out to Bilstein, and after a couple of emails and some pictures, validated a fitment issue. They refunded my original shocks and I ordered 2 new ones. They arrived about 10 days ago. Last Saturday, I opened them up and one was perfect, the other? IT WAS SHORT! Had the same exact problem my shocks had! And it appeared it was a returned shock. The washers, bushings and top bolt were all fitted to the shock shaft, vs being in the bag. I reached out to Jenn again... this time, she handled the replacement personally. She learned that the batch was the key, and a set of numbers stamped on the bottom of the shock. This afternoon, that final replacement arrived and it is right! LOVE IT! Yay! I cannot praise Tire Rack enough. They took care of me 18 months after purchase. This is a master class in customer support. I have been a lifelong customer, and that will never change. Later today, I will install... get as much done as my achy knee will let me... |
