| Re: Sunday Chat 06.05.11 |
Subject: Re: Sunday Chat 06.05.11 by TommyT-Bone on 2011/6/5 20:42:12 Todays nightmare. I have a BBQ grill that is 3 1/2 years old. When my wife bought it she took out a 4 year protection plan. When I called to make a claim, they said we had the wrong plan and BBQ's didn't have a protection plan till Jan of 2009. They sold us an outdoor electrical equiptment plan. Great! Went back to the retailer and they refunded the original plan and gave us a Grill plan. Called back to make the claim. No good she said. Plans were not available when you bought the grill. Go back and deal with the retailer. Here's where it gets shocking .... Customer service and the store manager at the retailler said: It was our error and you've been through enough. Bring back the grill we'll give you a full refund and you can get another grill of similar value. (mouth dropped). We wasted no time. Returned to the house, loaded up the grill and returned pronto. They gave us full refund even foregoing an original 10% discount on the grill and protection plan plus the original sales tax. We were now ahead of where we started. We told the service counter they gave us too much. They said It's OK It's alright. We went back, found a higher priced grill of better quality and build, paid the difference took out another 4 year protection plan. So basicly we got to use a grill for 3 1/2 years, We got a refund that paid 2/3rd of a better quality grill and now we have 4 years of worry free BBQing ahead. I feel almost as lucky as BillH at the casino. |
