Subject: Re: Tech Support... a true story... by toptechx6 on 2008/4/29 11:40:32
Quote:
Touringmike wrote: Quote:
toptechx6 wrote: why not next DVD being HP? cause just warranty cover not last one maybe I supposed couldn't be covered by no warranty cause out of warranty?
Achnir, support technical person Engrish
The guy's name I talked with at HP service was Jalehandro. Wierd name for someone who spoke Hindi to the person sitting next to him.
When I placed to order to ship my computer back, the lady taking the info could barely speak English. Her name was Marie. (Eventually got a new MoBo and hard drive) Warranties are wonderful.
Here's the topper. Called Dell service when my son bugged up his brand new computer; Could've been the same people I talked with. Matthew George was this dude's name. Sent me an e-mail for follow-up, The whole name is Boney Maythew George.
Where do they dig up the names.
In Hindi, Boney Maythew Jalehandro is probably as common as John is here for all I know. Unfortunately what do you buy? All tech support is outsourced to India, my suggestion? By pass the manufacturers tech support and call Casey in OZ, he knows computers. I had better luck talking to him for a card reader problem than I did with the manufacturers tech person, hell at least I could understand Casey!