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| bogus | The Shocking Tale | ||
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Grand Imperial Pooh-Bah
 
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Back in Jan 2022, I bought 4 new Bilstein shocks for my C6. I finally got around to installing them last month.
Surprise! The bottom mounting shaft was wrong. It was too short that the 2 holes did not align to the lower control arm! I reached out to the Tire Rack and they kicked ASS. My contact there, Jenn, reached out to Bilstein, and after a couple of emails and some pictures, validated a fitment issue. They refunded my original shocks and I ordered 2 new ones. They arrived about 10 days ago. Last Saturday, I opened them up and one was perfect, the other? IT WAS SHORT! Had the same exact problem my shocks had! And it appeared it was a returned shock. The washers, bushings and top bolt were all fitted to the shock shaft, vs being in the bag. I reached out to Jenn again... this time, she handled the replacement personally. She learned that the batch was the key, and a set of numbers stamped on the bottom of the shock. This afternoon, that final replacement arrived and it is right! LOVE IT! Yay! I cannot praise Tire Rack enough. They took care of me 18 months after purchase. This is a master class in customer support. I have been a lifelong customer, and that will never change. Later today, I will install... get as much done as my achy knee will let me... |
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Posted on: 2023/6/25 8:33
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The single biggest problem with communication is the illusion that it has taken place. - George Bernard Shaw Education is the best tool to overcome irrational fear. - me |
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| GRIS | Re: The Shocking Tale | ||
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Elite Guru
 
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THAT'S GOOD TO SEE. LONG-DISTANCE CUSTOMER SERVICE IS BECOMING A LOST ART. |
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Posted on: 2023/6/25 12:54
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REMEMBER THE GOOD OLD DAYS WHEN NOUNS HAD GENDER AND PEOPLE HAD SEX? ---"yellow is for folks who think a bright red Corvette is too restrained." |
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| TommyT-Bone | Re: The Shocking Tale | ||
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Chair-man of the bored
 
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Happy for you Andy. |
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Posted on: 2023/6/25 18:03
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| Ultraman | Re: The Shocking Tale | ||
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2015 Memorial Day Car Show Winner!
 
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...nowdays that is worthy of writing about... should be the way it customer service works....
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Posted on: 2023/6/25 19:17
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2010 Grand Sport Coupe Gone but not forgotten... Vote DeSantis in 2024.... Make the IRS go away... |
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