Dickcount Tire Direct cares about your safety. [Forums - Off Topic]

Off Topic > Dickcount Tire Direct cares about your safety.
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CentralCoaster	Dickcount Tire Direct cares about your safety.	#1
Senior Guru San Diego, CA 9454 Posts Member since: 2007/10/28 0:00	Arguing with discount tire internet jockeys is probably not the most productive use of time, but damn it's entertaining. I wonder if they use the same lug nut torque database as the brick and mortar stores. My gf's wheel fell off her car after they installed it at a local store, mangled the front end. Read the email string starting at the bottom about my quest to order some Nittos for my tire swing. It's a very high performance tire swing! Quote: Tom.Taylor@discounttire.com Thu, Jun 25, 2015 at 9:17 AM To: Chuck H Chuck I apologize if that is wrong. I will communicate with my technical department and have them look into that. Thank you for the business Zack Taylor Team Lead/Level 3 Discount Tire Direct 1-800-589-6789 Ext#51875 602-735-1875 Tom.Taylor@discounttire.com _______________________________________ From: Chuck H To: "Tom.Taylor@discounttire.com" , Date: 06/25/2015 08:59 AM Subject: Re: ACTION REQUIRED Order number 8493478 You should also use the correct lug nut torque on your invoices before someone's wheel falls off. It's 100, not 80 ftlbs. _______________________________________ ConsumerAffairs@discounttiredirect.com To: Chuck H Attachments8:41 AM (1 hour ago) Dear , Thank you for visiting Discount Tire Direct. Your satisfaction is our highest priority. Attached you will find the invoice from your last order. If you have any questions, please feel free to contact Customer Care with the provided information. Customer Care: 800.707.8473 ConsumerAffairs@discounttiredirect.com www.discounttiredirect.com _______________________________________ Tom.Taylor@discounttire.com Thu, Jun 25, 2015 at 8:51 AM To: Chuck H Chuck, Thank you very much. I will get them shipped today. Thank you Zack Taylor Team Lead/Level 3 Discount Tire Direct 1-800-589-6789 Ext#51875 602-735-1875 Tom.Taylor@discounttire.com _______________________________________ From: Chuck H To: "Tom.Taylor@discounttire.com" Date: 06/25/2015 08:36 AM Subject: Re: ACTION REQUIRED Order number 8493478 It's an 85 corvette. Last time I entered the vehicle they didn't ship because it's not the stock tire size. I don't have stock wheels. I just want my tires. _______________________________________ Tom.Taylor@discounttire.com Thu, Jun 25, 2015 at 8:35 AM To: Chuck H Chuck I apologize but we are just trying to verify the vehicle for safety reasons. Zack Taylor Team Lead/Level 3 Discount Tire Direct 1-800-589-6789 Ext#51875 602-735-1875 Tom.Taylor@discounttire.com _______________________________________ From: Chuck H To: "Tom.Taylor@discounttire.com" Date: 06/25/2015 08:33 AM Subject: Re: ACTION REQUIRED Order number 8493478 Ship me (4) nitto nt05 275-40r17 tires please! _______________________________________ Tom.Taylor@discounttire.com Thu, Jun 25, 2015 at 8:32 AM To: Chuck H I am contacting you in regards to your recent order that you placed online with Discount Tire Direct. Unfortunately, we weren’t able to process your order initially, so I’d like to personally help you reach a resolution. I value your business and would love to discuss further options. Please contact me directly at your earliest convenience. If you happen to get my voice mail , please leave me a detailed message and I’ll call you back as soon as possible. I look forward to hearing from you. Thank you! Tom (Zack) Taylor Retail Sales Level 3 Discount Tire Direct 1-800-589-6789 Ext#51875 602-735-1875 Tom.Taylor@discounttireco.com _______________________________________ Do-Not-Reply@discounttiredirect.com <Do-Not-Reply@discounttiredirect.com> Wed, Jun 24, 2015 at 10:54 AM To: <> ORDER CONFIRMATION Dear , Thanks for choosing Discount Tire Direct! Below is a quick summary of your order. Your final invoice and tracking info will be emailed to you once everything is ready to go. ORDER INFORMATION Order Date: 06/24/2015 Web Order Number: 11230298 (Not for use with rebates) 4 Nitto NT05 275 /40 R17 98W SL BSW Total Price: $648.00 VEHICLE INFORMATION 1985 homemade tire swing CUSTOMER INFORMATION SHIPPING ADDRESS Thanks again for shopping at www.discounttiredirect.com!
	Posted on: 2015/6/25 17:24
	_________________ 1985 Z51, ZF6
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bogus	Re: Dickcount Tire Direct cares about your safety.	#2
Grand Imperial Pooh-Bah San Pedro, CA 20859 Posts Member since: 2005/9/7 0:00	since when are you "Chuck H."? What tools... I have run into that with tires for our old Jeep. I wanted 235/70/15 (IIRC) and the stock is 215/75/15. First off, Sams Club would only sell what was in their book as "OEM Approved". Aftermarket rims be damned. Tire Rack calls me and says "Those are not the OEM tire". I reply, "I know... but I also don't have OEM rims... American Racing of some sort, they are either 7.5" or 8" wide. Either way, these fit. And the 235's will fit on OEM rims, too, for that matter. I have seen a lot of these Cherokees with this size tire." They responded by saying that the stock rim could blow out because its too narrow. oh. sure.
	Posted on: 2015/6/25 18:05
	_________________ The single biggest problem with communication is the illusion that it has taken place. - George Bernard Shaw Education is the best tool to overcome irrational fear. - me
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TommyT-Bone	Re: Dickcount Tire Direct cares about your safety.	#3
Chair-man of the bored Homestead USA 33774 Posts Member since: 2007/12/10 0:00	Quote: Dickcount Tire Direct cares about your safety. Manly tires for the manly man .... not the girly man. ......
	Posted on: 2015/6/25 19:03

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CentralCoaster	Re: Dickcount Tire Direct cares about your safety.	#4
Senior Guru San Diego, CA 9454 Posts Member since: 2007/10/28 0:00	Chuck - since google forced me to have a name instead of just an email. Yeah, short of researching the exact make and model that used those tire sizes from the factory, some bonehead is going to intervene. I figured "tire swing" would be self explanatory, but I underestimated. A manly-man checkbox on their order form would be a good idea. This is the nanny state we live in. And to think I could die from a bald tire blowout because they delayed my new tires from shipping! I should get the treadwear warranty and complain after my next track day.
	Posted on: 2015/6/25 19:23
	_________________ 1985 Z51, ZF6
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BrianCunningham	Re: Dickcount Tire Direct cares about your safety.	#5
Senior Guru Boston, MA for the most part :) 7763 Posts Member since: 2007/12/30 0:00	Try Summit I called them this afternoon about running Mickey Thompsons They didn't know the answer, so they called up the manufacturer for the correct one.
	Posted on: 2015/6/26 0:59
	_________________ Polo Green 95 LT1 6-spd http://mysite.verizon.net/vzevcp74/ 383 LT1/Vortech Supercharger/AFR heads/Rod end suspension/Penske-Hardbar dual rate coilovers/Wilwood 6pot brakes NCCC Governor: http://BayStateCorvetteClub.com
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CentralCoaster	Re: Dickcount Tire Direct cares about your safety.	#6
Senior Guru San Diego, CA 9454 Posts Member since: 2007/10/28 0:00	I have been impressed with their phone techs at Summit. Good to know what you know, and know what you don't. They were over $100 higher on the tires though.
	Posted on: 2015/6/26 2:02
	_________________ 1985 Z51, ZF6
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bogus	Re: Dickcount Tire Direct cares about your safety.	#7
Grand Imperial Pooh-Bah San Pedro, CA 20859 Posts Member since: 2005/9/7 0:00	I find that with the Tirerack, if you speak from a position of knowledge - "I have aftermarket rims" - they don't care.
	Posted on: 2015/6/26 17:31
	_________________ The single biggest problem with communication is the illusion that it has taken place. - George Bernard Shaw Education is the best tool to overcome irrational fear. - me
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TommyT-Bone	Re: Dickcount Tire Direct cares about your safety.	#8
Chair-man of the bored Homestead USA 33774 Posts Member since: 2007/12/10 0:00	Quote: bogus wrote: if you speak from a position of knowledge Guess I better not call them then.
	Posted on: 2015/6/26 17:54

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bogus	Re: Dickcount Tire Direct cares about your safety.	#9
Grand Imperial Pooh-Bah San Pedro, CA 20859 Posts Member since: 2005/9/7 0:00	oh, yea, there is that...
	Posted on: 2015/6/29 1:43
	_________________ The single biggest problem with communication is the illusion that it has taken place. - George Bernard Shaw Education is the best tool to overcome irrational fear. - me
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