Hey Dale,

This thread happened to catch my attention. I do not believe you where fair at all to us or our company.

You purchased a chip from us on Jul 10, 2009 so you definitely would have had the chip lets say by the end of July. That was the last we heard from you until Thanksgiving weekend where you said the chip did not perform well and you wanted a immediate refund.

We have had a strict "official" no refund policy on custom chips since Summer 2003 when I caught someone bragging on the Camaro forums that they purchased a tune, read it, and sent it back for a refund. So we've taken the same position that any digital media seller does.

We explained to you there are no refunds but we will be glad to help you find out what was going on. First off I thought it was strange that you waited almost half a year to let us know you where having issues. I do not know of one person that installs a performance product and doesn't try it out that day, that week, etc. It seemed fishy to me, especially since you did not want to have any help in fixing the issue.. A refund was your only acceptable option.

I asked you to check fuel pressure, timing, and a few other small things, to which I only sensed hostility and anger. I pointed you in the right direction to get a datalog, etc. In fact you threatened me with "sharing your experience" on this forum among others. Among other things you would send me duplicate emails on weekends or late at night with "can I get an answer to this?" and mind you we haven't had a business day or two yet to answer.



Anyway, we tried to get you to get a datalog, check a few small things, etc. Still no go. It was obvious to us that you did not intend to help us help you so we just told you to send us the chip back and we would give you a refund.

We are not talking about some big stroker motor with a huge cam, we are talking about pretty much a stock engine. As Mseven so graciously and professionally pointed out.. its not that hard!

What makes things even worse is it looks like by your comments here that the car has the same problem with the stock chip. I'm not sure if that's your same position or not but that's a real shame if you put us threw all that trouble and drug our name in the mud for something that likely has nothing to do with us.


We might not be perfect, but I try to please everyone I do business with while protecting me from fraudulent people. Lets face it, I don't know you from adam and you could have been the person that just needed some extra holiday cash and wanted to return something they used for 5 months, not saying you are but I wouldn't put it past some people.

We try to answer every phone call, we DO answer every email. Might not be that same day but it is always within a couple of days. Its just me and one other person running this show and we are doing the best we can. This is more than a person sitting in a spare room of his house. I have a 7500 sqft shop to run, build cars, chassis dyno, etc. Having said that if anyone is personally upset with PCMforless send me an email at alvin@pcmforlessDOTcom and we will try our best to help you.