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bogus | Tech Support... a true story... | ||
Grand Imperial Pooh-Bah
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I sent this email to HP tech support:
hp e-mail support language_code : en language : English Country of Residence : United States product_line : TD product_oid : 1101461 product_name : HP dvd840i DVD Writer part_number : DUMDVD840B,DUMDVD840D,Q6773A,DUMDVD840X purchase month : 6 purchase year : 2006 problem area : installation and setup operating system : Microsoft Windows XP Professional How is your product connected to your PC? : Other information problem description : This is dvd 840X that is acting very strange. Using Nero 6, the system is doing the following: 1. It writes to a DVD fine, but then when I go to view the disk, it acts blank. 3. When using Nero's own system info, it indicates nothing is on the disc. When I do open the disc in Explorer, it thinks it's a CD, not a DVD. Something is woefully amiss. 2. It will NOT acknowledge the presence of a Dual Layer DVD. It will ignore it as if no is disc present. I am using Memorex DVDs, the regular ones are DVD-R 16x/4.7mb/120 min and the DLs are DVD+R 2.4x/8.5mb/240 min RW. OS is XP Pro, SP2. Computer is AMD based 64 bit Athlon, ABIT motherboard, IDE controller I am at a loss. ----------------------------- This is what they sent back, please note this was sent from "english@hpodd.com": ------------ Dear Andrew Thank you for contacting HP Optical Drive Support. For your situation,please try to update the latest firmware from our website for this drive: http://h10025.www1.hp.com/ewfrf/wc/so ... x?lc=en&cc=us&softwareite m=dv-39047-1&product=1101461&dlc=en&lang=en In addition the media is an important influential factor on the issue, please make try more disks with better qualified, made by famous manufacturers. If you have another PC available, please try to install the drive to it to verify its workability.This would highly recommended. In case the problem remains the same, that seems drive fault,eventhough it is very unfortunate that your drive stopped working as it should,but it was not under the warranty any more,so we can`t provide any warranty for your drive since it`s out of warranty already. Best wishes, To locate the appropriate online help for your product, please use the following Web site located at:http://www.hp.com/go/assistance If you are interested in finding out how your HP consumer products could be affected by Microsoft's release of Windows XP Service Pack 2, please visit http://www.hp.com/pond/windowsxp/index.htm. Once again, thank you for contacting HP Optical Drive support. Sincerely HP Email Support ================= I am gonna get a new DVD burner, but I don't think it will be HP... |
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Posted on: 2008/4/29 5:46
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toptechx6 | Re: Tech Support... a true story... | ||
Senior Guru
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why not next DVD being HP? cause just warranty cover not last one maybe I supposed couldn't be covered by no warranty cause out of warranty?
Achnir, support technical person Engrish |
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Posted on: 2008/4/29 10:05
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Touringmike | Re: Tech Support... a true story... | ||
Senior Guru
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Quote:
The guy's name I talked with at HP service was Jalehandro. Wierd name for someone who spoke Hindi to the person sitting next to him. When I placed to order to ship my computer back, the lady taking the info could barely speak English. Her name was Marie. (Eventually got a new MoBo and hard drive) Warranties are wonderful. Here's the topper. Called Dell service when my son bugged up his brand new computer; Could've been the same people I talked with. Matthew George was this dude's name. Sent me an e-mail for follow-up, The whole name is Boney Maythew George. Where do they dig up the names. |
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Posted on: 2008/4/29 11:19
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toptechx6 | Re: Tech Support... a true story... | ||
Senior Guru
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In Hindi, Boney Maythew Jalehandro is probably as common as John is here for all I know. Unfortunately what do you buy? All tech support is outsourced to India, my suggestion? By pass the manufacturers tech support and call Casey in OZ, he knows computers. I had better luck talking to him for a card reader problem than I did with the manufacturers tech person, hell at least I could understand Casey! |
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Posted on: 2008/4/29 11:40
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TommyT-Bone | Re: Tech Support... a true story... | ||
Chair-man of the bored
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Posted on: 2008/4/29 11:47
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TommyT-Bone | Re: Tech Support... a true story... | ||
Chair-man of the bored
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Or better yet, check out these translation videos.
[yt][/yt] [yt][/yt] and the grand finale: [yt][/yt] |
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Posted on: 2008/4/29 12:05
Edited by TommyT-Bone on 2008/4/29 12:22:27 |
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Matatk | Re: Tech Support... a true story... | ||
Webmaster
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@ Tommy....haha
The first one looks like a european coke commerical. The last one...."I'm a butter head.....come see me eat nipples....." HAHA Matthew |
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Posted on: 2008/4/29 12:58
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2002 EBM convertible, Magnusson supercharger, cam, headers, etc. 1989 Corvette...RIP |
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toptechx6 | Re: Tech Support... a true story... | ||
Senior Guru
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So this genre would be Bollywood/Spaghetti Western/Musical?
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Posted on: 2008/4/29 13:02
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DaleD | Re: Tech Support... a true story... | ||
Senior Guru
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Tommy, that's some darn funny stuff.
I have no clue how you found it, but you are a sick puppy! Thanks for the laugh. |
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Posted on: 2008/4/29 16:30
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Whenever someone says "I'm not book smart, but I'm street smart", all I hear is "I'm not real smart, but I'm imaginary smart". |
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CentralCoaster | Re: Tech Support... a true story... | ||
Senior Guru
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Clearly you're not speaking proper engrish. He probably spent 10 minutes looking up woefully in the dictionary.
But to be fair, you can't count for shit: 1, 3, 2... Did you make sure it's plugged in? |
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Posted on: 2008/4/29 19:34
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1985 Z51, ZF6 |
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Oaklands | Re: Tech Support... a true story... | ||
Senior Guru
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Now those were funny. I don't care who you are!!
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Posted on: 2008/4/30 1:36
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If duct tape or baling wire won't work, it can't be fixed! |
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bogus | Re: Tech Support... a true story... | ||
Grand Imperial Pooh-Bah
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Quote:
yea, I just noticed that... it was late. |
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Posted on: 2008/4/30 2:19
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The single biggest problem with communication is the illusion that it has taken place. - George Bernard Shaw Education is the best tool to overcome irrational fear. - me |
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